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Tech Startups › Product team › Quality Assurance (QA)

Your Quality Assurance (QA), explained in plain English.

Quality Assurance (QA) testers make sure your product does what it should before customers find out it does not. They plan what to test, find defects, check every release and automate the checks that matter most.

No tech background needed. This guide explains the role in plain English: what it is, when you need it, what to expect and how to choose the right Volunteer.
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In plain English

What does a QA Tester do for you?

“

Think of a car safety inspection.

The mechanics built the car. The inspector checks the brakes, lights and steering before it goes on the road, so the first problem is found in the garage, not on the motorway.

1

Finds defects early

Before they turn into complaints and lost customers.

2

Checks every release

So new features do not break old ones.

3

Automates the routine

Repeat checks run by machine on every change.

When you need one

Signs it is time to bring one in.

If two or more of these sound familiar, add this role to your Product team.

Bring one in when

  • ✓Customers report bugs before your team spots them
  • ✓New releases break features that were fine before
  • ✓Developers test their own code and nobody else checks
  • ✓You are nervous every time you release
  • ✓You are about to launch or demo to a key customer

You can wait if

  • …You only have clickable prototypes and nothing is built yet
What they own

Four areas a QA Tester takes off your plate.

01

Test strategy

What to test, how deeply and before which release.

02

Functional and regression testing

Checking new features and re-checking existing ones.

03

Defect reporting

Clear, reproducible bug reports the team can act on.

04

Test automation

Automated checks that run every time code changes.

What to expect

Across a 60 Volunteer day term.

Volunteers give up to three hours a day, Monday to Friday, over three months or more. Daily and weekly updates keep you informed, and rapid feedback from you in the first two weeks makes the biggest difference.

1
✦

Weeks 1 and 2

Learns the product, tests the main customer journeys and reports the first defects clearly.

2
▤

By mid term

A test plan, a regular release check and the first automated tests running.

3
★

By day 60

Fewer defects reaching customers, a growing automated suite and a handover for the next tester.

Choosing the right Volunteer

What to ask, and what to look for.

You do not need to be an expert to recruit well. Use these questions at interview and listen for the signs below.

Questions to ask

  • ?How would you decide what to test first in my product?
  • ?Show me a bug report you wrote.
  • ?What would you automate, and what would you keep manual?
  • ?How do you test on different devices and browsers?

Good signs

  • ✓Thinks like a customer
  • ✓Writes clear, reproducible bug reports
  • ✓Knows the difference between what matters and what is noise

Red flags

  • ✕Reports only cosmetic issues
  • ✕Wants to automate everything immediately
  • ✕Cannot explain how they would prioritise
Your part as a Tech Founder

Give them this, and they deliver from Day 1.

  • ✓The user stories and acceptance criteria
  • ✓Access to a test version of the product
  • ✓A way to log and track defects
  • ✓Agreement that releases wait for QA sign off
  • ✓A signed Volunteer Agreement before they start
FAQ

Questions Tech Founders ask.

Can my developers test their own code? +
They should test their code, but a separate tester catches what the builder misses. A second pair of eyes is the cheapest protection you can get.
What is test automation? +
Code that checks your product automatically, such as signing up or paying, every time something changes. It saves time and catches problems early.
Where can I learn more about QA careers? +
See our Quality Assurance (QA) and Automated Testing career pathway for how the discipline is changing.
How much does it cost to recruit this role? +
Volunteers give their time for experience, not pay. You subscribe to the Product plan at £99 a month or £990 a year, which lets you recruit up to 25 Volunteer team members across every role. See the Product plan.
Build it ·
ship it ✦

Ready to recruit your QA Tester?

Create your company account, list an Opportunity with the matching template and start meeting Volunteers this week.